Got a question? check our FAQ section - common questions have been answered by our team of shipping and logistics experts.

What is the difference between a passenger booking and a freight booking?
Passengers and tourists are generally classed as those people travelling for pleasure or holiday destination. A freight booking must be made for any Commercial Vehicles designed for the purpose of carrying goods for hire and payment including other commercial practices or business. Generally, if you pay road tax as a Commercial Vehicles, you will have to travel as FREIGHT. This includes Light Commercial Vehicles (LCV) – Vans with no side windows. Ferry operators are clamping down on Commercial Vehicles travelling on passenger tickets. Some are even imposing a “spot fine” on some routes, forcing the vehicle to re-book on a freight booking. These "window rates" are usually very high in comparison to the bulk discounted rates we can offer you. Freight tickets also have other added benefits including:
  • Fixed prices throughout the year - they do not fluctuate with the seasons and peak holiday times.
  • No charge to make amendments or cancellations.
  • Access to freight lounges on board.
  • Some routes will also include free meals and/or a berth in a cabin.
How do I book refrigerated vehicles?
Ferry operators will normally provide electrical connections (or plugins) for refridgerated vehicles free of charge. If your vehicle requires a plugin, please select 'Electrical Connection - Yes' on the booking deails page when making your booking online.
How long before the sailing do I need to be at the port?

Driver Accompanied vehicles

  • Irish Sea routes - 1 hour before departure
  • Dover routes - 1 hour before departure
  • Spanish routes - 2 hours before departure
  • Western Channel routes - 1 hour before departure
  • North Sea routes - 1 hour before departure (except routes to Denmark, Norway and Sweden which is 3 hours before departure)
  • Baltic routes - 2 hours before departure
  • Mediterranean routes - 3 hours before departure

Unaccompanied vehicles

  • Irish Sea routes - 1h 30m before departure
  • Dover routes - 1 hour before departure
  • Spanish routes - 2 hours before departure
  • Western Channel routes - 1h 30m before departure
  • North Sea routes - 1h 30m before departure (except routes to Denmark, Norway and Sweden which is 3 hours before departure)
  • Baltic routes - 2 hours before departure
  • Mediterranean routes - 3 hours before departure

For Private vehicles there is normally a requirement to be at the port at least 30 minutes before departure. This is usually stated at time of booking and reminders are also sent by the shipping companies.

Direct accounts with the ferry company?
If you are a direct account holder for a ferry operator, we will not be able to facilitate your travel along routes they operate. However we can offer cost effective alternative to satisfy your transport needs.
How can I download your app?
Our app can be found on the Play Store for Android and App Store for IOS devices.

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