Privacy Policy

We appreciate your trust in us to use, share and store your information. In this notice, we shall explain how we collect personal information about you and how we use it. Also, we will explain how you can talk to us about your information. We want to keep this notice simple and straightforward so if there is anything you don’t understand please do not hesitate to contact us by email via our website contact page or directly at or by calling +44(0)28 8778 4949. 1. Who we are In this notice, ‘we’, ‘us’ and ‘our’ refers to Derry Bros Shipping Limited and any future affiliated or subsidiary companies. Any future registered companies will be notified on our website.   2. Data Protection Officer Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights as our valued customer are protected. You can contact our Data Protection Officer by writing to them at: Data Protection Officer, Derry Bros Shipping Limited, 130 Cloveneden Road, Loughgall, Co Armagh BT61 8LE.   3. How we collect your information We collect personal and company information about you, for example, when you make a telephone booking directly with our reservations team, contact the office about an account query, open an account or simply look for advice or information. We also collect information through our website, app, social media and market research. We also record our telephone conversations however we will tell you when we do so. We do not record details of you bank account details or credit card over the telephone nor do we hold them on record. Our website uses ‘cookie’ technology. A ‘cookie’ is a small piece of text that our server places on your device when you use our website or app. It helps the sites work better for you. When you make a booking or apply to open an account to use our services, we may ask you for personal information. We may also carry out searches to verify information or your identity. We do this by sending and receiving information about you to and from third parties, with your consent, including credit agencies and fraud prevention agencies. Both we and the agencies may keep records of our searches whether or not you become a customer   4. How we protect your information We keep your information safe with security measures according to the present laws that apply and meet international standards. We keep all our computers, files and buildings secure including your data. Should you contact us to request the information that we hold for you we may ask you to identify yourself in order to fully protect your information.   5. How Long do we keep your information To ensure we meet our regulatory and legal obligations, we hold your information while you are a customer and for a period of time after that. We do not hold it longer than is necessary.   6. Meeting our legal and regulatory obligations To use your information lawfully, we rely on one or more of the following legal bases:
  • performance of a contract
  • legal obligations
  • protecting the interests of you and others
  • our legitimate interests
  • your consent
To meet our regulatory obligations, we collect some of your personal information, verify it, keep it up to date by regular contact with you and then delete it or destroy it securely once we no longer require it. We also may be required to update or gather information from third parties. Should you not consent to this we may not be able to offer you our services.   7. Consent We will, at times, need your consent to use your personal information, for marketing purposes for example. In these cases. we may need your consent to make you aware of services and offers which may be of interest to you. We may do this via post, phone, email, text and digital or social media. You have the option regarding how much marketing you would like to accept when you contact us to provide services to you. If we contact you for feedback on our services you have the option to opt out.   8. How we use your information We use information about you to:
  • provide relevant products and services to you
  • maintain you account and improve our service
  • protect both our interests
  • meet our regulatory and legal obligations
  • identify ways we can improve our service to you
To provide our services to you we will provide our terms and conditions. We will need to collect some personal information to meet our requirements. If you do not provide this information we may not be able to provide our services. We will analyse your information over time via booking schedules, history, frequency of use and other information via our website, app and social media to understand your requirements. We may then offer you alternative routes and prices to enhance our service and personalise your experience.   9. Your information and third parties Sometimes we will share your information with third parties. For example to:
  • provide services and information
  • research your experience in dealing with us
  • analyse information
  • collect debts
  • prevent financial crime
  • resolve damage disputes
  • answer your queries effectively
In order to process you account application and keep our information up to date we will supply your personal information to Credit Reference Agencies (CRA’s) and they will give us information about you, for example: your financial history. We do this to assess creditworthiness and suitability for account opening, checking your identity, managing your account and preventing criminal activity. We will continue to exchange information with CRA’s in order to manage your account and provide our best possible service. CRA’s may share your information with other organisations about settled debts and accounts not paid on time. Further details of CRA’s and fraud prevention agencies may be found online. We also have to share information with third parties to meet any applicable law, regulation or lawful requests.   10. Your personal information rights You can find out information about your rights, when they apply and our responsibility to you by contacting our Data Protection Officer by phone or in writing at Data Protection Officer, Derry Bros Shipping Limited, 130 Cloveneden Road, Loughgall, Co Armagh, BT61 8LE. The Data Protection Officer can also help you with:
  • Accessing your personal information: You have the right to see personal data that is held about you and a right to have a copy provided to you, or someone else on your behalf, in a machine readable (digital) format.
  • Updating and correcting your personal details: If at any point you believe the personal information we hold about you is inaccurate you can ask to have it corrected.
  • Withdrawing Consent: Where you have given us your consent to processing your personal information, you can withdraw that consent at any time by contacting the Data Protection Officer at Derry Bros Shipping Limited.
  • Restricting and Objecting: As we rely on legitimate interest as a reason for processing, you may object to your personal information being processed.
  • Deleting your information (your right to be forgotten): You may ask us to delete your personal information.
  • Moving your information (your right to portability): Where possible we can share a digital copy of your information directly with you or another organisation.
When you contact us we may ask you to identify yourself. This is to help us protect your information. We will not charge you a fee when you contact us about any aspect of your information.   11. Making a complaint If you have a complaint about the way your personal information is used please let a member of our staff know immediately. This will give us the opportunity to put things right as quickly as possible. If you wish to make a complaint you may do so in person, in writing, by email or by telephone. Please be assured your complaint will receive our immediate attention and will be fully investigated. We would ask that should you have a complaint, you supply as much information as possible to help our staff resolve the complaint as quickly as possible. 12. Making a complaint We will make changes to this notice from time to time, if we change how we use your information, any technology changes including new app and website changes or for changes in our services. You will be able to find a copy on our website or contact us directly for a copy at: Data Protection Officer, Derry Bros Shipping Limited 130 Cloveneden Road Loughgall Co Armagh BT61 8LE